PRIVACY NOTICE — KENSINGTON CHAUFFEURS
Draft v1.1 (Corrected, narrower risk, in your favour)
Kensington Chauffeurs is a registered company and private hire operator inviting and accepting private hire bookings for transportation services from individuals, local government and corporate organisations.
While providing these services, we collect and manage customer and non-customer personal data. We are committed to complying with UK GDPR and the Data Protection Act 2018. Kensington Chauffeurs acts as a Data Controller in relation to personal data it processes.
1. Controller Details
Company: Kensington Chauffeurs (Registered Company)
Registered Address: 123 Luxury Lane, London, W8 5AB
Company Registration No.: 09876543
Email: info@kensingtonc.uk
Telephone: +44 7342 365455
ICO Registration No.: ZA123456
2. What We Collect
We may collect:
- Identity & contact details (name, phone, email, address)
- Booking & journey details (pickup/drop-off, times, flight number, passenger/luggage info)
- Payments/billing records (we generally do not store full card details)
- Communications (emails, messages, call notes relevant to bookings)
- Website data (IP address/device/browser data and cookies)
- CCTV/recordings only where installed, lawful and signposted (if applicable)
3. Special Category Data & Criminal Offence Data (Reduced Risk)
We do not normally collect special category data or criminal offence data.
If you voluntarily provide health/mobility information (e.g., assistance needs), we use it only to deliver your service and apply appropriate safeguards. We will only process special category data where a valid lawful condition applies.
4. Why We Use Your Data
- To respond to enquiries and provide quotes
- To accept/manage bookings and deliver services
- To send service communications (e.g., chauffeur arrival updates)
- To process payments, invoices and accounts
- To handle customer support, complaints and lost property
- To meet legal/regulatory obligations
- To improve website/service performance and prevent fraud
5. Lawful Bases
We rely on:
- Contract (to provide services you request/book)
- Legal obligation (where applicable)
- Legitimate interests (service improvement, fraud prevention, operational efficiency)
- Consent (where required, e.g., certain marketing/cookies)
6. Sharing Your Data
We may share data with:
- Dispatch/booking software providers
- Payment processors and billing providers
- Insurers/professional advisers
- IT hosting/security providers
- Subcontracted licensed operators (only if needed to fulfil a booking)
- Authorities where legally required
7. International Transfers
If suppliers process data outside the UK, we use appropriate safeguards where required (e.g., contractual protections).
8. Retention (More Credible + Lower ICO Risk)
- Booking, billing and account records: up to 10 years (where necessary)
- Communications: as needed for service/support
- CCTV/recordings (if used): retained for a short period (e.g., 30–90 days) unless required for an incident or legal claim
- Marketing records: until you opt out or the relationship ends, then deleted/limited
9. Security
We use appropriate technical and organisational security measures. If a reportable breach occurs, we will notify affected individuals and/or the ICO where required.
10. Your Rights
You have rights including access, correction, deletion (in certain circumstances), objection, restriction, portability, and rights related to automated decision-making (where applicable).
To exercise rights: info@kensingtonc.uk
11. Marketing
Where we send marketing, you can opt out at any time by emailing info@kensingtonc.uk.
12. Cookies
We use cookies as described in our Cookie Policy. Non-essential cookies are only set with consent.
13. Contact (Director)
For privacy queries, contact:
Mr Kashif Wattoo (Director)
Kensington Chauffeurs, 123 Luxury Lane, London, W8 5AB
Email: info@kensingtonc.uk | Phone: +44 7342 365455
14. Complaints
You may complain to the ICO: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
